Shipping & Returns

We ship within the United States only, including Alaska and Hawaii. We cannot currently deliver to PO boxes or to military addresses (APO/FPO/DPO), so please give a residential or business street address at checkout. We do not ship internationally, and we cannot deliver to freight forwarders.

Please check your address before you pay. We print exactly what you give us. If a parcel is undeliverable or comes back to us because the address was wrong or incomplete, we will refund the goods once it is returned to us, less the outbound postage we paid. If you spot a mistake, email us immediately — we can usually correct it if the order has not been picked yet, but once it is with the carrier we cannot change it.

Shipping is free on every order. No minimum, no code, nothing to add at checkout. The price you see on the product page is the price you pay, plus sales tax where we are required to collect it.

Sales tax is calculated at checkout for states where we are required to collect it, and is shown separately before you confirm.

Processing. Orders are usually picked and packed within 2–3 business days. Orders placed at a weekend or on a public holiday start processing on the next business day. During a launch or a sale it can take a little longer, and we will say so on the site if it does.

In transit. Delivery normally takes a further 3–9 business days depending on where you are — so most orders arrive within 5–12 business days of being placed.

These are estimates, not guarantees. Once a parcel is with the carrier its progress is out of our hands, and weather, carrier backlogs and holiday peaks all add time. We are not able to refund shipping for a delivery that arrives later than an estimate, though if something has clearly gone wrong we will always help you chase it.

Tracking. We email a tracking number as soon as your order ships, and you can see the status of any order at any time in your account. Tracking can take up to 24 hours to start updating after you receive the email.

Split shipments. Occasionally part of an order ships separately, at no extra cost to you. You will get a tracking number for each parcel.

Damaged in transit. Email [email protected] within 7 days of delivery with your order number and photos of the packaging and the product. We will replace it or refund it — your choice — and we do not ask you to send damaged goods back.

Missing or wrong item. Same thing: tell us within 7 days and we will put it right at our cost.

Marked delivered but not there. Check with anyone else at the address and look in the usual hiding places first — parcels are often marked delivered a little early. If it has not appeared after 48 hours, contact us and we will open a claim with the carrier. Once a carrier has delivered to the correct address, responsibility for the parcel has passed to you, but we will not leave you on your own: we will pursue the claim and, in most cases, we would rather send a replacement than argue about it.

Try it. If it is not for you, tell us within 30 days of delivery and we will refund you. That applies even if you have opened the product and used most of it — with a supplement you cannot know whether it suits you without trying it, so it would be a strange guarantee that required the seal to be intact.

One refund per household per product, so the guarantee is not a way to get a free supply repeatedly. We may decline a refund where the pattern of ordering makes clear the guarantee is being used abusively, and we will explain if we do.

How to start. Email [email protected] with your order number and what went wrong. Please contact us before sending anything back — for health and safety reasons we cannot resell a returned supplement, so in most cases we will refund you without asking for the product at all and would rather you did not pay to post it.

If we do ask for it back. We pay the return postage when the fault is ours — a wrong, damaged or defective item. For a change of mind, return postage is yours to pay. Use a tracked service: until it reaches us it is still your parcel.

Refunds. Approved refunds go back to the original payment method — we cannot send one anywhere else. We process them within 3 business days of approving; your bank or card issuer then usually takes a further 5–10 business days to show it. Refunds include any sales tax you paid on the refunded items. Outbound shipping is refunded when the fault was ours, and not for a change of mind.

Exchanges. We do not process exchanges directly. Ask for a refund and place a new order for what you would rather have — it is faster than waiting for one to clear before the other ships.

Cancelling before it ships. Email us as soon as you can. If the order has not been picked we will cancel and refund it in full. Once it is with the carrier it has to be handled as a return.

Gifts and promotional items. Refunds go to the person who paid. If a purchase earned a free item or a spend-based discount, returning enough of it to fall below the threshold means the value of that benefit is deducted from the refund.

Subscription shipments are covered by exactly the same guarantee and the same returns process as one-off orders.

To stop the next one, cancel before it is charged. You can pause, change or cancel at any time in Account → Subscriptions, which shows your next renewal date, or email us and we will do it for you. Cancelling stops future charges; it does not recall an order that has already been placed or shipped, though that order is still covered by the 30-day guarantee like any other.

Check the label and the ingredient list on arrival, especially if you have allergies. Store as directed and keep out of reach of children. Talk to your doctor or pharmacist before starting a supplement if you are pregnant or nursing, have a medical condition or take prescription medication. Stop using it and seek medical advice if you have any adverse reaction — and please tell us as well, at [email protected], so we can record it and check the batch.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. See our Terms of Service for the full disclaimer.

Email [email protected] or use our contact form and we will get back to you. If you think a charge is wrong, please talk to us before disputing it with your bank — we can almost always sort it out faster than a chargeback can.

NuOhm is operated by PaperBagged LLC, Bisbee, Arizona · paperbagged.com