We're here to help
Contact Us
Questions about an order, a product or a subscription? Send a message and a real person will reply — usually within 1–2 business days, Monday to Friday.
Fastest answers
- Where is my order? Tracking is in your orders, and in the shipping email we sent.
- Cancel or change a subscription? Do it yourself in Account → Subscriptions — it takes a few seconds and needs no reply from us.
- Start a return or refund? Email us with your order number; the rules are on the Shipping & Returns page.
- Something about a product? The FAQ covers safety, ingredients and how our guarantee works.
Send us a message
Please include your order number if your question is about an order — it is in your confirmation email and in your account — and, for anything that went wrong with a delivery, a photo. It usually saves a round trip.
Other ways to reach us
Email: [email protected]
Privacy requests: same address — put “Privacy request” in the subject.
Press or wholesale: same address, and say which in the subject.
If you think a charge is wrong, please talk to us before disputing it with your bank. We can almost always resolve it faster than a chargeback can, and you keep your account.
NuOhm is operated by PaperBagged LLC, Bisbee, Arizona, United States (paperbagged.com). We are an online-only store, so there is no shop counter to visit.