Frequently Asked Questions

NuOhm is a supplement and wellness brand based in Bisbee, Arizona, operated by PaperBagged LLC. Not having a good selection of supplements and beauty products in our small mountain town was frustrating, so we set out to offer products built on time-tested ingredients at a price that does not treat looking after yourself as a luxury.

We ship within the United States only, including Alaska and Hawaii. We cannot currently deliver to PO boxes or military addresses (APO/FPO/DPO), so please give a street address at checkout. Shipping is free on every order — no minimum and no code needed.

Orders are usually picked and packed within 2–3 business days, and delivery normally takes a further 3–9 business days depending on where you are — so most orders arrive within 5–12 business days of being placed. Those are estimates rather than guarantees — once a parcel is with the carrier its progress is out of our hands. We email a tracking number as soon as it ships, and you can check any order in your account at any time.

Choose Subscribe & Save on any product and it reorders automatically on the schedule you pick, at a discount, so you never run out. It renews automatically until you cancel. You can pause, change or cancel at any time in Account → Subscriptions, which shows your next renewal date — no phone call, no waiting on anyone. Cancel before that date to avoid the next charge. Cancelling stops future charges but does not recall an order already placed, which is still covered by the 30-day guarantee.

Every order is covered by a 30-day money-back guarantee. If it is not for you, email [email protected] within 30 days of delivery with your order number. That holds even if you have opened the product and used most of it — you cannot know whether a supplement suits you without trying it. In most cases we refund without asking for it back, because a returned supplement cannot be resold and we would rather you did not pay to post it.

Our products are produced by established US manufacturing partners and delivered to you through our fulfillment partner. Each product's label lists its full ingredients, serving size and any allergen information — that label is always the authority on what is in the bottle you receive. If you would like the specifics for a particular product before you buy, email [email protected] and we will tell you what we can.

Read the label and follow the directions, and check the ingredients if you have allergies. Talk to your doctor or pharmacist first if you are pregnant or nursing, under 18, have a medical condition, are due to have surgery, or take prescription medication — supplements can interact with medicines. Stop use and seek medical advice if you have any adverse reaction, and please tell us too. These statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure or prevent any disease.

We email a tracking number and link as soon as your order ships, and you can see the status of any order at any time by signing in to your account. Tracking can take up to 24 hours to start updating after you get the email.

All major credit and debit cards, through Stripe. Your card details go straight to Stripe and never touch our servers — we only ever see whether a payment succeeded, the card brand and the last four digits.

Your account holds your details, addresses, orders and subscriptions, and you can edit them yourself at any time. To get a copy of what we hold, correct it or have it deleted, email [email protected] from your account address and we will handle it — see our Privacy Policy for the full detail.

Email [email protected] or use our contact form and a person will reply, usually within 1–2 business days. If you think a charge is wrong, please talk to us before disputing it with your bank — we can almost always sort it out faster.